Privacy policy

We care about your privacy and therefore always process your personal data securely. Here you will find information about how we process your data and why.

1. Better shopping experience

Personal data helps you get a more personalized shopping experience when you shop in our online store.

2. Safe processes

Your information is always safe with us and we do our best so that you can trust us with the processing of your information.

3. Right to erasure

We only keep your data for as long as necessary. After that, we delete it. You have the right to request deletion of your data and, for example, your purchase history once a year.

We process your data slightly differently depending on whether you are an unregistered customer who orders occasionally, or if you have a customer account and are therefore a member. Please see the text below for more information on how we process data for these groups.

INFORMATION ABOUT YOU THAT WE PROCESS AS A CUSTOMER

In order to process your orders and purchases, we need to process the following information about you;

• Name
• Address, phone number and email
• Social security number (for certain payment methods)
• Payment information and payment history
• Information about your order (e.g. order number, product, delivery address and invoice)

We process this information in accordance with the law to perform the contract; without this information we cannot fulfill the contract with you. We retain the information for 36 months after the order has been delivered and payment has been made, so that we can assist you in any complaints and warranty cases.

If you choose to save your card details during checkout for next time, we will securely store your card details with our payment service provider. You can withdraw your consent at any time.

In order to comply with the laws and regulations that apply to us, we must process the following information about you;

• Name
• Address
• Payment information and payment history
• Information about your order (e.g. order number, product and delivery address)

We process this information in accordance with the law to comply with the legal obligation of the controller , which means that we must process the information to comply with the laws that apply to us. For example, the Accounting Act, which is why we retain this information for a limited period of 10 years + the current year. This information is not available to customer service, for example.

In order to serve you as a customer, we need to process the following information about you;

• Name
• Phone number and email address
• Social security number (for certain payment methods)
• Payment information and payment history
• Information about your order (e.g. order number, product, delivery address and invoice)
• Information you provide to us when you contact us

We process this information in accordance with the law because it is necessary to protect our or your legitimate interests , so that we can respond to your questions. We will retain the information for 14 months after the processing of your customer service case has ended.

In order to provide you with a personalized website where you get the best possible shopping experience and see products and recommendations that interest you, we need to process the following information about you;

• IP address
• Information collected from cookies or similar, for example, what products you have viewed and what you have purchased

We analyze this data and based on it suggest other products from our range that you might like. We process this data in accordance with the law, as it is necessary for our legitimate interests to provide you with the best and most personalized website possible. We store such data in text format for one year from your last activity. If you would like us to delete this data, please contact us so that we can do so.

In order to market our products to you and to display our products and offers on our website and through our partners, we need to process the following information about you;

• IP addresses
• Information collected from cookies or similar, for example, what products you have viewed, what pages you have visited and if you have come to our site, for example through an advertisement.
• Order number

We process this information in accordance with the law, as it is necessary for our legitimate interests to market our products to you for a period of one year from your last visit to our website. We use external advertising services and partners to help us with our marketing. You can also read more about such data collection, sharing and use, as well as how to delete data, which is handled in these channels, by following the links below:

Google: https://policies.google.com/privacy/partners

Criteo: https://www.criteo.com/privacy/

Snapchat: https://www.snap.com/en-US/privacy/privacy-policy/

Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences

You can also delete your browser's cookies if you want, which will delete all your history:

If you want to receive our newsletter, receive our various offers, participate in customer surveys or ask questions in our customer forum, we need to process the following information about you;

• Name
• Address, phone number and email
• Information that you have provided (e.g. your opinion, feedback, etc.)

We will only process this information if you have given your consent when providing the information. The retention period for the information varies depending on the situation, but it is always stated when consent is given.

We sometimes share information, including personal information, with certain parties in order to provide the services mentioned above. We will never sell your information to others without your consent. The parties we may share your information with are:

Service providers

To fulfill the purpose of processing your personal data, we share your personal data with companies that provide services to us, e.g. to handle the transportation of your products or to provide certain systems. These companies may only process your personal data in accordance with our clear instructions and may not use your data for any other purpose.

Payment service providers

We use different payment service providers to process payments on our website. The payment service providers are responsible for the personal data they process and have their own terms and conditions. You can find out about these terms and conditions and the processing of personal data when you select your preferred payment method on our website.

Partners

In order for us to reward our partners for the traffic they bring to our website through their channels, we share information with our partners, such as order number and purchase amount. The information is shared only for that purpose and is not sold or distributed further.

Other recipients

We may transfer your personal data to other recipients, such as authorities, if we are required to do so by law. If all or part of the business is sold or merged with another business, your personal data may be left with our advisor, the prospective buyer and its advisor and passed on to the new owner of the business.

Your rights

You have the right to know what personal data we use about you in the form of a so-called register statement. If you have a customer account, you can log in to your My pages at any time to see certain information we have about you, such as contact information. If you have not registered as a member or would like to receive a complete register statement, you can contact our customer service.

We want to ensure that your personal information is accurate and up-to-date, and you also have the right to correct any incorrect information. If the information you have provided changes, e.g. you change your email address, name or payment details, or you want to terminate your customer account, we will help you when you contact our customer service.

In situations where we process your personal data based on your consent, you have the right to withdraw your consent at any time. You also have the right to object to certain types of processing, such as direct marketing and newsletters. In certain situations, you also have the right to have your personal data erased. However, this is not possible if, for example, we are required by law to retain or otherwise process the data, or if the data is necessary for the performance of a contract with you.

CUSTOMER REGISTER DESCRIPTION
Personal Data Act (523/99) Section 10 Date of preparation of the register description 26.6.2017
Registrar
Aqua Action Finland Oy
Pellervonkatu 9, 33540 TAMPERE
Tel: 044 9768 919
email: sales@aquanetti.fi
www.aquanetti.fi

Register name
Aqua Action Finland Oy customer register
Purpose of the register
Customer relationship management.
Data content of the register
Customer's name, address, email address, telephone number. In addition, the customer's order history is stored in the register. Regular data sources The customer enters the information into the system themselves.
Regular data transfers and data transfers outside the EU or the European Economic Area: Data will not be transferred to third parties.
Principles of register protection: The information in the register is used only by those persons whose job responsibilities include it. The register is located on a protected server, the information of which can only be accessed with a username and password. Checking the information The customer has the right, in accordance with the Personal Data Act, to check their information in the register. The customer is entitled to check their register information free of charge no more than once a year. If the customer wants to check their information more often, we are entitled to charge a fee for providing the information.